How to Troubleshoot Samsung Note 5 Call Drops?

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Regular Android updates can be a lifesaver when it comes to fixing glitches and issues, including dropped calls on your Samsung Note 5. These updates often come with bug fixes and improvements that can help resolve any network-related problems you may be experiencing.

To ensure that your phone is up to date, regularly check for updates in the settings menu. Android updates are typically released by Google and then customized and distributed by Samsung for their specific devices. By keeping your phone updated, you can ensure that you have the latest software and security patches installed.

In addition to software updates, you can also check the Google Play Store for any new versions or updates of the apps you use for internet calls. Developers often release updates to address bugs and improve performance, so it’s a good idea to keep your apps up to date as well.

If you’re still experiencing call drops after updating your software and apps, it might be worth resetting your phone’s network settings. Sometimes, changes made by software updates or new app installations can cause conflicts or issues with your network settings. Resetting these settings can help resolve any network-related problems.

To reset your network settings on a Samsung Note 5, go to the settings menu, select “General Management,” then tap on “Reset.” From there, choose “Reset Network Settings” and confirm your selection. Keep in mind that resetting your network settings will remove any saved Wi-Fi networks, Bluetooth pairings, and VPN settings, so you may need to set them up again.

If you’re using a cell phone and experiencing frequent call drops, it’s possible that you have a weak signal. This can be due to factors such as being in a remote area or having a poor network coverage in your location. In such cases, you may want to try moving to a different location or contacting your network provider to see if they can assist you.

It’s also worth considering the possibility of hardware or SIM card issues in your phone. If you’ve tried all the software troubleshooting steps and are still experiencing call drops, it may be worth visiting a service center or contacting Samsung support for further assistance.

For internet-based calls, there can be various reasons for call dropping. One common issue is a slow internet connection. If you’re experiencing frequent call drops during internet calls, it’s worth checking your internet speed and stability. A slow or unstable connection can lead to dropped calls or poor call quality. You can try restarting your router or contacting your internet service provider to address any network issues.

If you’re experiencing dropped calls on your Samsung Note 5, there are several steps you can take to troubleshoot the issue. Regularly updating your software and apps can help fix glitches, while resetting your network settings can resolve conflicts. For cell phone calls, a weak signal or hardware/SIM card issues may be the cause. For internet-based calls, a slow internet connection or network issues can lead to call dropping. By following these troubleshooting steps, you can hopefully resolve the issue and enjoy uninterrupted calls on your Samsung Note 5.

How to Troubleshoot Samsung Note 5 Call Drops? 1

Why Are Your Calls Suddenly Dropping?

There could be several reasons why you are suddenly experiencing dropped calls. Here are some possible causes:

1. Network Issues: Dropped calls can occur due to network congestion or poor signal strength. Check if you are in an area with weak network coverage or try switching to a different network provider to see if the issue persists.

2. Software Glitches: Sometimes, glitches in the phone’s software or operating system can lead to dropped calls. Ensure that your phone’s software is up to date by regularly installing the latest updates released by the manufacturer.

3. App Interference: Certain apps running in the background might interfere with your phone’s network connectivity, causing dropped calls. Try closing unnecessary apps or running them in the background to see if it improves call quality.

4. Phone Settings: Incorrect network settings on your phone can also contribute to dropped calls. Resetting the network settings can help resolve any misconfigurations that might be causing the issue. You can usually find this option in the phone’s settings menu.

5. Hardware Problems: In some cases, hardware issues with your phone or its components, such as the antenna or microphone, can result in dropped calls. If you suspect this is the case, consider contacting your phone manufacturer or a professional technician for assistance.

6. SIM Card Issues: A faulty or damaged SIM card can also lead to dropped calls. Try removing the SIM card from your phone, cleaning it gently, and reinserting it to see if it helps. If the problem persists, you might need to contact your network provider for a replacement SIM card.

7. Overloaded Network: During peak hours or in crowded areas, the network might become overloaded, leading to dropped calls. Unfortunately, there isn’t much you can do in such situations except to wait or try calling again later.

By considering these possible causes, you can troubleshoot and identify the reason for your dropped calls. If the problem persists, it is advisable to reach out to your phone manufacturer or network provider for further assistance.

Why is Your Android Phone Suddenly Dropping Calls?

There can be several reasons why your Android phone is suddenly dropping calls. Here are some possible explanations:

1. Weak Signal: One common reason for call drops is a weak signal. If you are in an area with poor network coverage, your phone may struggle to maintain a stable connection, resulting in dropped calls.

2. Hardware Issues: Your phone’s hardware can also contribute to call drops. If there are problems with the antenna or other components responsible for transmitting signals, it can lead to dropped calls.

3. SIM Card Issues: Sometimes, the SIM card in your phone may be faulty or not properly inserted. This can cause intermittent connectivity problems and result in dropped calls. Try removing and reinserting the SIM card to see if it resolves the issue.

4. Network Congestion: If you are in a crowded area with many people using the network simultaneously, it can cause congestion and lead to dropped calls. This is particularly common in densely populated areas or during peak usage times.

5. Software Updates: Occasionally, software updates can introduce bugs or compatibility issues that may affect the phone’s performance, including dropped calls. Make sure your phone’s software is up to date, as newer updates may address such issues.

6. Carrier Problems: In some cases, the issue may not be with your phone but rather with your cellular service provider. Network outages or technical problems on their end can result in dropped calls. Contact your carrier to check if there are any known network issues in your area.

7. Call Settings: Incorrect call settings on your phone can also cause dropped calls. Ensure that call forwarding, call waiting, or other call-related settings are properly configured.


If you are experiencing frequent call drops on your Samsung Note 5, there are several possible reasons for this issue. Firstly, it is important to ensure that your phone is running on the latest Android updates. Regular updates often include bug fixes that can resolve glitches and improve overall performance, including dropped calls.

Another step you can take is to check the Google Play Store for any available updates for your phone’s apps or for new apps that can be used for internet calls. Updating your apps can address any compatibility issues or bugs that may be causing the dropped calls.

Resetting your phone’s network settings is another troubleshooting step that can help resolve network-related issues. Software or app updates can sometimes interfere with your phone’s network settings, and resetting them can help restore proper connectivity.

Weak signal strength is a common reason for dropped calls on cell phones. If you are in an area with poor network coverage, it can lead to frequent call drops. In such cases, there may not be much you can do other than trying to move to an area with stronger signal reception.

Hardware or SIM card issues can also be responsible for dropped calls. If you suspect that this may be the case, you may need to contact your phone manufacturer or service provider for further assistance.

For internet-based calls, a slow internet connection, router issues, or network problems from your internet service provider can cause call drops. In such cases, checking your internet speed, restarting your router, or contacting your internet service provider for assistance can be helpful.

Troubleshooting dropped calls on your Samsung Note 5 involves a combination of software updates, network settings adjustments, and addressing any signal or hardware-related issues. By following these steps, you can improve the call quality and reduce the occurrence of dropped calls on your device.

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Sanjeev Singh

Sanjeev is the tech editor at DeviceMAG. He has a keen interest in all things technology, and loves to write about the latest developments in the industry. He has a passion for quality-focused journalism and believes in using technology to make people's lives better. He has worked in the tech industry for over 15 years, and has written for some of the biggest tech blogs in the world. Sanjeev is also an avid photographer and loves spending time with his family.