How to File a Claim for Broken Fitbit Band Connector?

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Have you experienced your Fitbit band connector breaking? If so, you’re not alone. While Fitbit devices are known for their durability, the band connector can occasionally break due to wear and tear or accidental damage.

Fortunately, if your Fitbit band connector breaks within the one-year warranty period, you may be eligible for a replacement. Simply file a claim online and provide proof of purchase. Most customers in the United States, UK, and Europe can file a claim online.

If your device is out of warranty or you’re not eligible for a replacement, you can still purchase a new band connector for your Fitbit. These are available for purchase online or in-store at most electronics retailers.

Replacing the band connector is a relatively simple process. Hold down the button on your Fitbit device and lightly twist the band to release it from the tracker. Then, slide the broken connector off and replace it with the new one. Be sure to securely attach the new connector to ensure your Fitbit stays in place during use.

In the future, to prevent the band connector from breaking, consider removing your Fitbit before engaging in high-impact activities or when doing tasks that may put pressure on the device. Additionally, regularly checking the band connector for signs of wear and tear can help you catch any issues before they become a bigger problem.

If your Fitbit band connector breaks, don’t panic. With a warranty or a replacement connector, you can easily get your device back up and running. And by taking preventative measures, you can avoid future issues and ensure your Fitbit stays in top condition for years to come.

How to File a Claim for Broken Fitbit Band Connector? 1

Warranty on Fitbit Bands

There is a warranty on Fitbit bands. Fitbit offers a limited warranty for a period of one (1) year from the date of purchase for their new Fitbit-branded devices and accessories. This warranty ensures that the Fitbit bands are free from defects in materials and workmanship under normal use. However, if you reside in the European Economic Area (EEA) and Switzerland, the warranty period is extended to two (2) years. It is important to note that this warranty does not cover damages caused by accidents, misuse, or unauthorized repairs. Additionally, the warranty may be void if the device is not used or maintained in accordance with the instructions provided by Fitbit. If you encounter any issues with your Fitbit band during the warranty period, you can contact Fitbit’s customer support for assistance.

Replacing a Broken Fitbit Band

If your Fitbit band is broken and it is still under warranty, you may be eligible to receive a replacement band. The first step is to check your eligibility by visiting the Fitbit website and filing a claim online. Most customers who live in the United States, UK, and Europe can file a claim online.

To file a claim, you will need to provide information about your device, including the serial number and purchase date. You will also need to describe the issue with your band and provide photos to support your claim.

Once your claim has been approved, Fitbit will send you a replacement band. The exact timeline for receiving the replacement will depend on your location and the availability of the replacement band.

If your band is not covered by warranty, you may still be able to purchase a replacement band directly from Fitbit or from a third-party retailer. Fitbit offers a range of bands to suit different needs and preferences, including sports bands, leather bands, and metal bands.


A broken Fitbit band connector can be a frustrating experience for any Fitbit user. However, it is important to note that if your device is still under warranty, you may be eligible for a replacement. It is recommended to contact Fitbit customer support or check your eligibility to file an online claim. Additionally, if your device is no longer under warranty, there are various third-party options available for purchasing replacement bands or connectors. Taking the necessary steps to address a broken Fitbit band connector can ensure that you continue to enjoy the functionality and benefits of your Fitbit device.

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James Walker

James Walker has a deep passion for technology and is our in-house enthusiastic editor. He graduated from the School of Journalism and Mass Communication, and loves to test the latest gadgets and play with older software (something we’re still trying to figure out about himself). Hailing from Iowa, United States, James loves cats and is an avid hiker in his free time.