How to Troubleshoot Wi-Fi Issues When Unable to Join Eduroam On iOS?

Share This:

Eduroam is a widely used wireless network service that allows students, faculty, and staff from participating institutions to securely access the internet on their mobile devices. It provides a seamless and convenient way to connect to Wi-Fi while on campus or visiting other participating institutions.

However, there may be instances where you encounter difficulties connecting to eduroam on your iOS device. This can be frustrating, especially when you need to access important online resources or communicate with others. In this article, we will explore some troubleshooting steps to help you resolve the issue.

Firstly, it is recommended to power down your device and remove the battery, if possible. Wait for about thirty seconds before reinserting the battery and powering the device back up. This simple reboot can help refresh the device’s settings and resolve any temporary glitches that may be causing the connection issue.

Next, ensure that your device is within range of the Wi-Fi network and that the router is on. Sometimes, a weak or unstable signal can prevent your device from connecting to eduroam. Moving closer to the router or repositioning yourself within the coverage area may improve the signal strength.

Additionally, check if Wi-Fi is enabled on your device and if you can see the eduroam network in the available Wi-Fi list. If Wi-Fi is not enabled, toggle it on in the settings menu. If you cannot see the eduroam network, try refreshing the list or moving to a different location within the coverage area.

When connecting to eduroam, you will be prompted to enter your username and password. Ensure that you have entered the correct credentials. It is also worth noting that some institutions require you to include the domain or realm in your username (e.g., Double-check with your institution’s IT department if you are unsure about the correct format.

If you are still unable to join eduroam, there may be issues with the Wi-Fi network itself. Check if other devices are able to connect to eduroam successfully. If they can, the problem may lie with your iOS device. In this case, you can try resetting your network settings by going to Settings > General > Reset > Reset Network Settings. Be aware that this will remove all saved Wi-Fi passwords, so you will need to reenter them.

Lastly, make sure that your device’s software is up to date. Apple regularly releases updates that address various issues and improve compatibility with different networks. Updating your device’s software may resolve any underlying compatibility issues.

Connecting to eduroam on an iOS device can sometimes be a challenge. However, by following these troubleshooting steps, you can increase your chances of successfully joining the network. Remember to reboot your device, ensure you are within range, check your credentials, and consider resetting your network settings if necessary. By addressing these common issues, you can enjoy seamless and secure access to eduroam wherever you go.

How to Troubleshoot Wi-Fi Issues When Unable to Join Eduroam On iOS? 1

Why Can’t You Connect to Eduroam Anymore?

There could be several reasons why you are unable to connect to eduroam. Here are some possible explanations:

1. Incorrect network settings: Make sure that you have the correct network settings for connecting to eduroam. Double-check the network name (SSID) and ensure that you have entered the correct username and password.

2. Signal strength: Check if you are within range of the eduroam network. If you are far away from the access point or if there are obstacles like walls or other electronic devices interfering with the signal, it may be difficult to connect.

3. Network congestion: If there are too many devices connected to the eduroam network at the same time, it can lead to network congestion and make it difficult for your device to connect. In such cases, try connecting at a different time when there are fewer users on the network.

4. Network downtime: It is possible that the eduroam network is experiencing temporary downtime or maintenance. Check if other devices are able to connect to eduroam to determine if the issue is specific to your device or the network itself. You can also contact your IT department or network administrator to inquire about any known network issues.

5. Device software or firmware issues: Sometimes, outdated software or firmware on your device can cause connectivity issues. Ensure that your device’s operating system and wireless drivers are up to date. You may also try restarting your device or performing a software update to resolve any potential conflicts.

6. MAC address filtering: Some networks implement MAC address filtering, which means only registered devices can connect to the network. If your device’s MAC address is not registered with the eduroam network, you will not be able to connect. Contact your IT department or network administrator to add your device’s MAC address to the approved list.

If none of these suggestions solve the issue, it is recommended to seek assistance from your IT department or network administrator. They will be able to provide further troubleshooting steps specific to your institution’s eduroam network.

unable to join eduroam ios

How Do You Enable Eduroam On Your iPhone?

To enable eduroam on your iPhone, follow these steps:

1. Open the Settings app on your iPhone.
2. Tap on Wi-Fi to access the Wi-Fi settings.
3. Wait for the list of available Wi-Fi networks to populate.
4. Look for the network name “eduroam” in the list and tap on it.
5. If prompted, enter your username and password for your eduroam account. This is typically your full email address and the corresponding password.
6. Once you have entered your credentials, tap on Connect or Join to connect to the eduroam network.
7. Your iPhone will now attempt to connect to the eduroam network. You may need to wait for a few moments while the connection is established.
8. Once connected, you will see a checkmark next to the eduroam network name in the Wi-Fi settings. This indicates that you are successfully connected to eduroam.
9. You can now exit the Settings app and start using the internet through the eduroam network.

Please note that the exact steps may vary slightly depending on the version of iOS you are using on your iPhone. However, the general process should be similar.

How to Fix iOS Unable to Connect to the Internet?

To fix the issue of iOS unable to connect to the Internet, follow these steps:

1. Ensure that your router is turned on and you are within range of it. Check if other devices can connect to the Wi-Fi network.

2. On your iPhone or iPad, go to Settings and make sure that Wi-Fi is turned on. Then, check if your network is visible in the list of available networks. If not, try restarting your device and see if it appears.

3. If your network is visible, tap on it and enter the correct Wi-Fi password if prompted. Double-check the password to ensure it is entered correctly.

4. If you are still unable to connect, there might be issues with your Wi-Fi network. Restart your router by unplugging it from the power source, waiting for a few seconds, and then plugging it back in. Allow the router to fully restart before attempting to connect your device again.

5. Check for any physical issues with your cables and connections. Make sure that the Ethernet cable (if applicable) is securely plugged into the router and modem. If you are using a wireless connection, ensure that the Wi-Fi antenna on your router is properly connected.

6. If the problem persists, try restarting your iPhone or iPad. Press and hold the power button until the “slide to power off” option appears. Slide the power off slider to turn off your device. Wait for a few seconds, then press and hold the power button again until the Apple logo appears to turn your device back on.

If none of these steps resolve the issue, you may want to contact your internet service provider or Apple support for further assistance.

How Do You Log Into Eduroam With Apple?

To log into eduroam with an Apple device, you can follow these steps:

1. Open the Settings app on your Apple device.
2. Tap on the Wi-Fi option in the settings menu.
3. Look for the network named “eduroam” and tap on it to connect.
4. On the “Enter Password” screen, you will need to enter your username and password.
– The username will typically be provided by your educational institution or organization.
– Input your username in the respective field.
5. Tap the “Join” button to proceed.
6. A screen displaying certificate information will appear.
– This certificate ensures a secure connection to the eduroam network.
7. To establish trust in the certificate, tap the “Trust” button.
8. After completing these steps, you should be connected to eduroam.
– You can verify this by checking for a check mark next to the network name and the Wi-Fi icon at the top of the screen.

By following these steps, you will be able to log into eduroam on your Apple device and access the network for your educational or organizational needs.


Eduroam is a widely used and reliable Wi-Fi network that is available in educational institutions and research facilities around the world. It offers secure and seamless connectivity for students, faculty, and staff, enabling them to access the internet and educational resources with ease.

Connecting to eduroam may sometimes require troubleshooting, but following the steps mentioned earlier can help resolve any connectivity issues. Restarting the device, ensuring that Wi-Fi is enabled, and entering the correct Wi-Fi password are some of the basic steps to take.

Additionally, it is important to check the range and availability of the Wi-Fi network. Being within the range of the router and ensuring that it is turned on are crucial factors in establishing a successful connection.

Furthermore, eduroam utilizes a secure authentication process that requires users to enter their username and password. It also prompts users to trust the network’s certificate, ensuring a secure connection.

Eduroam provides a reliable and convenient Wi-Fi solution for educational institutions, allowing users to access the internet and educational resources effortlessly. By following the necessary steps and troubleshooting methods, users can easily connect to eduroam and enjoy its benefits.

Share This:
Photo of author

Sanjeev Singh

Sanjeev is the tech editor at DeviceMAG. He has a keen interest in all things technology, and loves to write about the latest developments in the industry. He has a passion for quality-focused journalism and believes in using technology to make people's lives better. He has worked in the tech industry for over 15 years, and has written for some of the biggest tech blogs in the world. Sanjeev is also an avid photographer and loves spending time with his family.