How to Solve Issues Moving Files in Google Photos?

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Locked folders are a useful feature offered by Google Photos that allows you to store sensitive or private photos and videos securely. However, sometimes you may encounter difficulties when trying to move items to your locked folder. In this article, we will explore some common issues and provide solutions to help you overcome these challenges.

One common problem users face is the inability to locate the locked folder. If you have already created a locked folder but are unable to find it, there are a few steps you can take to access it. On your computer, navigate to the left side of Google Photos and click on the “Locked Folder” option. On your mobile device, open the Google Photos app, tap on “Utilities,” and scroll to the bottom where you will find the Locked Folder entry in the Google Folders Utilities section.

If you are experiencing difficulties moving files to the locked folder, it is essential to check your Wi-Fi connection. A poor connection can hinder the loading of content, including accessing and moving files to the locked folder. Ensure that you have a stable internet connection before attempting to move items.

If the Wi-Fi connection is not the cause of the problem, you can try moving the files manually to the safe folder. On your Android device, open the “Files by Google” app. At the bottom, tap on “Browse” and locate the files you want to move to the safe folder. If you are in grid view, touch and hold the files you wish to move. If you are in list view, you can move one file at a time. Enter the current PIN or pattern that you have set to complete the process.

By following these troubleshooting steps, you should be able to resolve any issues you encounter when moving items to your locked folder on Google Photos. Remember to ensure a stable internet connection and double-check the location of the locked folder. If you continue to experience difficulties, you may consider reaching out to Google support for further assistance.

Locked folders on Google Photos provide a secure way to store private photos and videos. If you encounter issues when trying to move items to your locked folder, check your Wi-Fi connection and verify the location of the folder. If problems persist, seek support from Google.

How to Solve Issues Moving Files in Google Photos? 1

How Do You Access Photos Moved to a Locked Folder?

To access photos that have been moved to a locked folder, follow these steps:

On your computer:
1. Open your file explorer or file manager.
2. Look for a section called “Locked Folder” or a similar term on the left-hand side.
3. Click on the “Locked Folder” option to open it.
4. Browse through the files and folders within the locked folder to locate your photos.
5. Once you find the desired photos, you can copy or move them to another location by right-clicking on them and selecting the appropriate option from the context menu.

On your mobile device:
1. Open your photo gallery or file manager app.
2. Look for a section or tab labeled “Library” or “Utilities.”
3. Within the Library or Utilities section, search for an option called “Locked Folder” or something similar.
4. Tap on the “Locked Folder” option to access it.
5. Browse through the contents of the locked folder to find your photos.
6. If you want to move the photos to a different location, long-press on the desired photos and select the appropriate action, such as copy or move, from the available options.

Remember, the steps may vary slightly depending on the device and operating system you are using.

How Do You Access the Locked Folder in Google Photos?

To access the locked folder in Google Photos, follow these steps:

1. Open the Google Photos app on your device.
2. Tap on the “Utilities” tab, which is usually located at the bottom of the screen.
3. Scroll down to the bottom of the Utilities page until you reach the Google Folders section.
4. In the Google Folders section, you will find the entry for the Locked Folder.
5. Tap on the Locked Folder entry to access it.

By following these steps, you will be able to easily access the locked folder in Google Photos and view the photos and videos that you have stored securely within it.

Why is Your Locked Folder Not Showing in Google Photos?

There could be several reasons why your locked folder is not showing in Google Photos. Here are some possible explanations:

1. Outdated App Version: Ensure that you are using the latest version of the Google Photos app. If you are using an older version, it may not support the locked folder feature. Update the app from the respective app store to resolve this issue.

2. Inconsistent Account Sync: Sometimes, Google Photos may not sync properly with your Google account, causing the locked folder to not appear. To fix this, try manually syncing your account by going to the Google Photos settings and selecting “Sync now.”

3. Disabled Locked Folder: Double-check if you have accidentally disabled the locked folder feature in Google Photos. Open the app and go to the settings menu to ensure that the locked folder is enabled. If not, enable it and check if the folder appears.

4. Limited Device Compatibility: The locked folder feature may not be available on all devices. Make sure that your device is compatible with this feature. Check the Google Photos support page or contact Google support for more information about device compatibility.

5. Network Connection Issues: Poor or unstable network connectivity can sometimes lead to issues with loading content in Google Photos. Check your Wi-Fi or mobile data connection and ensure that it is stable. If you are experiencing network issues, try connecting to a different network or restarting your router.

6. Cache and App Data: Clearing the cache and app data of the Google Photos app can help resolve any temporary issues causing the locked folder to not appear. Go to your device’s settings, find the Google Photos app, and clear the cache and data. Note that this will remove any locally stored data, so ensure that your photos are backed up before proceeding.

If none of these solutions work, it is recommended to reach out to Google support for further assistance. They will be able to provide specific troubleshooting steps based on your device and account settings.

How Do You Move Files to a Locked Folder on Android?

To move files to a locked folder on your Android device, you can follow these steps:

1. Begin by opening the Files by Google app on your Android device.

2. At the bottom of the screen, tap on the “Browse” option.

3. In the file explorer, locate the files that you wish to move to the locked folder.

4. If you are viewing files in grid view, touch and hold the files you want to move until they are selected. If you are in list view, follow these steps:
– To move a single file, tap on the file once to select it.
– To select multiple files, tap on the checkbox next to each file you want to move.

5. Once you have selected the files, tap on the “Move” icon. This icon is usually represented by a folder with an arrow pointing into it.

6. You will then be prompted to enter the current PIN or Pattern that you have set for the locked folder. This is to ensure that only authorized users can access and move files to the folder.

7. After entering the correct PIN or Pattern, you will be able to choose the destination for the files. Select the locked folder where you want the files to be moved.

8. tap on the “Move” button to complete the process. The selected files will now be moved to the locked folder on your Android device.

Remember to keep your PIN or Pattern secure to prevent unauthorized access to the locked folder and its contents.


The locked folder feature in Google Photos is a convenient and secure way to protect your sensitive or private photos and videos. It provides an additional layer of privacy by requiring authentication to access the content within the folder. Whether you’re using Google Photos on your computer or mobile device, accessing the locked folder is straightforward. On your computer, simply click on the Locked Folder option on the left-hand side of the screen. On your mobile device, open Google Photos, tap on Utilities, and scroll down to find the Locked Folder entry within the Google Folders section. If you encounter any issues with the locked folder feature, such as it being missing or not loading content, it’s recommended to check your Wi-Fi connection first, as a poor connection can sometimes cause these problems. Additionally, if you want to move files to your safe folder, you can do so by using the Files by Google app on your Android device. By following these steps, you can enjoy the benefits of the locked folder feature and keep your private photos and videos secure.

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Sanjeev Singh

Sanjeev is the tech editor at DeviceMAG. He has a keen interest in all things technology, and loves to write about the latest developments in the industry. He has a passion for quality-focused journalism and believes in using technology to make people's lives better. He has worked in the tech industry for over 15 years, and has written for some of the biggest tech blogs in the world. Sanjeev is also an avid photographer and loves spending time with his family.