How to Troubleshoot An Internal Error Has Occurred in Remote Desktop?

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Remote Desktop and Remote Desktop Connection are tools that allow users to connect to a remote computer or server from a different location. This technology has become increasingly popular in recent years, as more and more people are working remotely or need access to their work files while on the go. However, as with any technology, there can be issues that arise when trying to use Remote Desktop or Remote Desktop Connection. One of the most common errors that users encounter is the “Remote Desktop Connection – An Internal Error Has Occurred” error. In this article, we will explore how to fix this error.

Allow Remote Connections

The first step in resolving the “Remote Desktop Connection – An Internal Error Has Occurred” error is to ensure that remote connections are allowed on the computer or server you are trying to connect to. To do this, go to the System Properties panel and select the Remote tab. Make sure that the “Allow remote connections to this computer” option is selected.

Change Remote Desktop Connection Settings

If remote connections are allowed, the next step is to change the Remote Desktop Connection settings. Go to the Start Menu, search for Remote Desktop Connection, and open it up. Click on the Show Options button, and then select the Advanced tab. Under the “Connect from anywhere” section, select the “Settings” button. In this panel, make sure that the “Use these RD Gateway server settings” option is selected, and that the correct server name and user credentials are entered.

Allow the Windows Firewall to Connect to RDP

Another possible solution is to allow the Windows Firewall to connect to RDP. Go to the Windows Firewall panel and select the “Allow an app or feature through Windows Firewall” option. Scroll down to the Remote Desktop section and make sure that both Public and Private options are selected.

Leave and Re-Join a Domain

If the computer or server you are trying to connect to is part of a domain, leaving and then re-joining the domain may help resolve the issue. This can be done by going to the System Properties panel, selecting the Computer Name tab, and then selecting the “Change” button. Follow the prompts to leave the domain, restart the computer or server, and then re-join the domain.

Restart the Remote Desktop Services Service

If none of the above solutions have worked, restarting the Remote Desktop Services service may help resolve the issue. To do this, go to the Services panel, locate the Remote Desktop Services service, and select the “Restart” option.

The “Remote Desktop Connection – An Internal Error Has Occurred” error can be frustrating to deal with, but there are several possible solutions. By allowing remote connections, changing Remote Desktop Connection settings, allowing the Windows Firewall to connect to RDP, leaving and re-joining a domain, or restarting the Remote Desktop Services service, users can often resolve the issue and continue using Remote Desktop and Remote Desktop Connection with ease.

How to Troubleshoot An Internal Error Has Occurred in Remote Desktop? 1

Troubleshooting an Internal Error that Occurred in Remote Desktop

To fix the “Remote Desktop Connection – An Internal Error Has Occurred” error, there are several steps that can be taken:

1. Allow remote connections: Ensure that the remote desktop feature is enabled on the computer you are trying to connect to. To do this, go to the Control Panel, click on System and , and then click on System. From there, click on Remote settings and make sure that the “Allow remote connections to this computer” option is selected.

2. Change Remote Desktop connection settings: Try changing the settings of the Remote Desktop connection. To do this, right-click on the Remote Desktop Connection icon and select “Properties”. Click on the “Advanced” tab and try changing the settings for “Server authentication” and “Encryption”.

3. Allow the Windows Firewall to connect to RDP: Make sure that the Windows Firewall is not blocking the Remote Desktop connection. Go to the Control Panel, click on System and Security, and then click on Windows Firewall. Click on “Allow an app or feature through Windows Firewall” and make sure that “Remote Desktop” is checked.

4. Leave and re-join a domain: If you are connecting to a computer that is part of a domain, try leaving the domain and then re-joining it. This can sometimes resolve issues with Remote Desktop connections.

5. Restart the Remote Desktop Services service: Open the Services app (type “services. msc” into the search bar) and find the “Remote Desktop Services” service. Right-click on it and select “Restart”.

By following these steps, it is possible to fix the “Remote Desktop Connection – An Internal Error Has Occurred” error and establish a successful connection.

Troubleshooting an Internal Error

To fix an internal error, there are several steps you can take. Here are some suggested solutions:

1. Check the error message: Before taking any action, it is essential to understand the error message completely. Read the error message carefully, and try to identify the cause of the error.

2. Restart the system: Sometimes a restart can fix an internal error. Restart your computer and check if the error is still present.

3. Update drivers and : Make sure that all your drivers and software are up to date. An outdated driver or software can cause an internal error.

4. Run System File Checker: Use the System File Checker tool to scan and repair any missing or corrupted system files. To run this tool, open Command Prompt as an administrator and type “sfc /scannow” and press Enter.

5. Check for malware: Malware can cause internal errors, so it's essential to scan your system for malware using a reliable program.

6. Perform a clean boot: A clean boot will start your system with minimal drivers and startup programs. This will help you to identify if any third-party applications or services are causing the error.

7. Restore your system: If none of the above steps work, you can try restoring your system to a previous restore point when it was working correctly.

By following those steps, you can fix most internal errors on your system.

Conclusion

Remote Desktop is a powerful tool that allows users to access their computers or servers remotely. However, it can also present some challenges and errors, such as the “Remote Desktop Connection – An Internal Error Has Occurred” error. Fortunately, there are various solutions to fix this error, including changing Remote Desktop connection settings, allowing the Windows Firewall to connect to RDP, leaving and re-joining a domain, and restarting the Remote Desktop Services service. It is important to troubleshoot and resolve any issues with Remote Desktop to ensure smooth and secure remote access. By following the recommended solutions, users can enjoy the benefits of a Remote Desktop without any interruptions.

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James Walker

James Walker has a deep passion for technology and is our in-house enthusiastic editor. He graduated from the School of Journalism and Mass Communication, and loves to test the latest gadgets and play with older software (something we’re still trying to figure out about himself). Hailing from Iowa, United States, James loves cats and is an avid hiker in his free time.