Troubleshooting JLab Go Air Pairing Issues

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JLab Go Air is a popular option among wireless earbuds for music lovers. These earbuds are known for their excellent sound quality, comfortable fit, and affordability. However, sometimes users may experience issues with the earbuds not pairing with their devices. In this article, we will discuss the possible reasons why JLab Go Air is not pairing and how to fix it.

One of the most common reasons why JLab Go Air is not pairing is that it was not disconnected properly from the previous device it was paired with. To ensure that the earbuds are disconnected properly, hold the left button down for 3 seconds and the right button down for 3 seconds. Once they are both flashing blue/white and connecting to your phone as two different devices, forget the Bluetooth device to both of them.

Another possible reason why JLab Go Air is not pairing is that there may be software issues. It is important to make sure that the earbuds are up-to-date with the latest firmware. To update the firmware, download the JLab Audio app on your phone and follow the instructions to update the earbuds.

It is also possible that there is an issue with the Bluetooth connection. Make sure that Bluetooth is turned on in your device’s settings and that the earbuds are within range. Try resetting the Bluetooth connection on both the earbuds and the device.

If none of these solutions work, there may be a hardware problem with the earbuds that require professional repair. In this case, contact JLab Audio’s customer support for assistance.

JLab Go Air is a great option for anyone looking for high-quality wireless earbuds. However, if you experience issues with the earbuds not pairing, there are several possible reasons and solutions to fix it. By following the steps outlined in this article, you should be able to successfully pair your JLab Go Air earbuds with your device.

Troubleshooting JLab GO Air Earbud Connection Issues

JLab GO Air earbuds may not connect due to several reasons, such as improper disconnection from the previous device they were paired with, software issues, Bluetooth issues, or hardware problems. If the earbuds were not disconnected correctly from the previous device, they may still be trying to connect to it, causing difficulties in connecting to a new device. In such cases, resetting the earbuds may help.

Software issues like outdated firmware or an outdated Bluetooth driver can also cause connectivity problems. Updating the firmware and Bluetooth driver can resolve the issue.

Bluetooth connectivity issues can also be a reason for the earbuds not connecting. It can occur due to interference from other devices or due to the earbuds being out of range. In such cases, moving closer to the device or turning off other devices can help.

If none of the above solutions work, it may be a hardware problem, such as a damaged internal component. In such cases, it is recommended to seek professional repair services.

jlab go air not pairing

Troubleshooting JLab Earbuds Pairing Issues

If your JLab earbuds are not pairing with each other, there could be several reasons behind it. Here are some of the possible reasons and solutions:

1. Low battery: If the battery level of one or both of the earbuds is low, they may not pair with each other. Make sure both earbuds are fully charged before attempting to pair them.

2. Outdated firmware: Outdated firmware can also cause pairing issues. Check if there is a firmware update available for your earbuds and install it if necessary.

3. Interference: If there is interference from other Bluetooth devices or Wi-Fi networks in the area, it can cause pairing issues. Try turning off other Bluetooth devices and Wi-Fi networks and then attempt to pair the earbuds.

4. Incorrect pairing process: If you are not following the correct pairing process, it can also prevent your earbuds from pairing with each other. Make sure you are following the instructions provided in the user manual.

5. Factory reset: If none of the above solutions work, try performing a factory reset on the earbuds. This will erase all the saved settings and data on the earbuds, but it may help resolve the pairing issue.

To perform a factory reset, follow these steps:

– Place both earbuds back into the charging case
– Press and hold the button on both earbuds for 10 seconds until they turn off
– Remove the earbuds from the charging case
– They should automatically pair to each other and you can attempt to pair them to your device again.


The JLab Go Air earbuds are a great choice for anyone looking for affordable wireless earbuds that deliver good sound quality and a comfortable fit. The earbuds offer a long battery life, easy pairing process, and touch controls for added convenience. While there may be some connectivity issues or software updates needed, overall, the JLab Go Air earbuds are a solid choice for those on a budget who don’t want to sacrifice quality. With their sleek design and impressive features, they are definitely worth considering for anyone in the market for new wireless earbuds.

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James Walker

James Walker has a deep passion for technology and is our in-house enthusiastic editor. He graduated from the School of Journalism and Mass Communication, and loves to test the latest gadgets and play with older software (something we’re still trying to figure out about himself). Hailing from Iowa, United States, James loves cats and is an avid hiker in his free time.