How to Replace Your Cricket Phone?

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Cricket Wireless is a popular mobile network provider in the United States, offering affordable plans and a wide range of smartphones to its customers. However, accidents can happen, and devices can get damaged, lost, or stolen. That’s where Cricket Protect comes in, providing comprehensive phone coverage to meet your real-life needs.

If you find yourself in a situation where you need to file a claim for a lost, stolen, or damaged phone, the process is straightforward. You can call customer support at 1-855-309-8342 or visit and select Start a Claim. Once the claim is approved, most replacement phones are shipped the next business day, and you can expect to receive your new device promptly.

Cricket Protect covers loss, theft, damage (including liquid), and out-of-warranty malfunction, providing peace of mind for customers. If your claim is approved, you’ll receive a new or refurbished replacement device, and you’ll just pay the deductible. It’s important to note that eligible devices and available areas are both subject to change at any time.

When you purchase and activate a new, eligible phone on the Cricket network, you can sign up for Cricket Protect for $8 per month. This provides you with comprehensive phone coverage, including the convenience of a fast and convenient replacement process to get a working phone back in your hands.

One of the standout features of Cricket Protect is the $29 cracked screen repair, available as soon as same-day for eligible devices in select areas. This can be a lifesaver for those unfortunate moments when your phone takes a tumble and the screen cracks.

It’s important to keep in mind that replacement devices may be new or refurbished or the same or a like kind and quality model. Phone color, brand, model, and features may be different, and compatibility with accessories is not guaranteed. However, the peace of mind and convenience that Cricket Protect provides can be invaluable for those unexpected moments when you need a replacement phone.

If you’re a Cricket Wireless customer, it’s worth considering signing up for Cricket Protect to ensure comprehensive phone coverage in case of loss, theft, damage, or malfunction. The process for filing a claim is straightforward, and replacement phones are shipped quickly. With added features like the $29 cracked screen repair, Cricket Protect can provide peace of mind and convenience for customers.

How to Replace Your Cricket Phone? 1

How Do I Replace My Cricket Phone?

To replace your Cricket phone, you have two options. The first option is to call Customer Support at 1-855-309-8342 and file a claim. The second option is to visit and select Start a Claim. Once you have filed a claim and it has been approved, your replacement phone will be shipped to you, usually the next business day. It is important to activate your new phone promptly when it arrives. You can expect a smooth and straightforward process when replacing your Cricket phone.

Does Cricket Offer Replacement Phones?

Cricket offers replacement phones through its Cricket Protect program. This program covers loss, theft, damage (including liquid), and out-of-warranty malfunction for eligible phones that are purchased and activated on the Cricket network. If your claim is approved, you’ll receive a new or refurbished replacement device for which you’ll pay a deductible. This means that if your phone is lost, stolen, or damaged beyond repair, you can rest assured that Cricket has your back and will help you get a replacement device. It’s important to note that not all phones are eligible for Cricket Protect, so you’ll want to check with Cricket to see if your device qualifies.

Are Cricket Replacement Phones Refurbished?

Cricket replacement phones may be refurbished devices of the same or a similar model and quality as the original device. This means that the replacement device may not be brand new, but has been restored to a like-new condition through a rigorous refurbishment process. It is important to note that the color, model, brand, and features of the replacement device may be different from the original device. Additionally, the compatibility of accessories with the replacement device is not guaranteed. It is also worth mentioning that both eligible devices and available areas are subject to change at any time.

Does Cricket Replace Broken Screens?

Cricket offers a screen repair service called Cricket Protect that covers cracked screen repairs for eligible devices in select areas for a fee of $29. The repair process is fast and can be completed as soon as the same day. Additionally, Cricket Protect also offers a convenient replacement process to ensure that customers can quickly get a working phone back in their hands. It’s important to note that not all devices are eligible for screen repair through Cricket Protect, so it’s best to check with Cricket to confirm if your device is covered.


Cricket Protect offers comprehensive coverage for your phone, including loss, theft, damage, and out-of-warranty malfunction. With a low monthly fee of $8, you can have peace of mind knowing that your phone is protected. The replacement process is fast and convenient, with most replacements shipped the next business day. In select areas, eligible devices may qualify for same-day cracked screen repair for only $29. While replacement devices may not be an exact match in terms of brand, model, or features, they will be of the same or like kind and quality. Cricket Protect is a valuable investment for anyone who relies on their phone for daily use.

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James Walker

James Walker has a deep passion for technology and is our in-house enthusiastic editor. He graduated from the School of Journalism and Mass Communication, and loves to test the latest gadgets and play with older software (something we’re still trying to figure out about himself). Hailing from Iowa, United States, James loves cats and is an avid hiker in his free time.