Assist Wireless is a mobile virtual network operator that resells the mobile broadband Internet access networks of Sprint and T-Mobile. The company provides affordable wireless services to low-income individuals and families who qualify for the Lifeline Assistance Program.
With Assist Wireless, eligible customers can get a free government phone and monthly service that includes voice, text, and data. The company offers a variety of plans that cater to different needs and budgets. Customers can choose from plans that include unlimited talk and text, as well as plans that offer data allowances ranging from 1GB to 10GB per month.
Assist Wireless also offers a range of additional services, including international calling, mobile hotspots, and device insurance. Customers can easily manage their accounts and pay their bills online or through the company’s mobile app.
One of the standout features of Assist Wireless is its commitment to providing excellent customer service. The company has a dedicated retention department that works with customers to resolve any issues and ensure that they are satisfied with their service. Additionally, the company’s customer service team is available to assist customers with any questions or concerns that they may have.
Another key aspect of Assist Wireless is its focus on expanding access to mobile broadband services in underserved communities. The company works closely with local governments, community organizations, and other stakeholders to bring affordable wireless services to those who need them most.
Assist Wireless is a great option for low-income individuals and families who need access to affordable wireless services. With its range of plans and additional services, as well as its commitment to customer service and community engagement, Assist Wireless is a leader in the Lifeline Assistance Program space.
What Carrier Does Assist Wireless Use?
Assist Wireless is a reseller of mobile broadband Internet access networks, and it uses both Sprint’s and T-Mobile’s networks as its underlying carriers. This means that when you use an Assist Wireless device, your data travels over either Sprint’s or T-Mobile’s networks to reach the public Internet. By reselling these networks, Assist Wireless is able to provide its customers with reliable and affordable mobile broadband access.
How Do I Pay My Assist Wireless Bill?
To pay your Assist Wireless bill, you have several options. You can call 611 from your Lifeline device and follow the automated prompts to make a payment. Alternatively, you can visit the Assist Wireless website and log in to your account to pay your bill online. Another option is to use the Assist Wireless Mobile App, which can be downloaded from the Google Play store. Once you have downloaded the app, you can log in to your account and pay your bill directly from your mobile device. Regardless of the payment method you choose, it is important to ensure that your payment is submitted before the due date to avoid any late fees or disruptions to your service.
How Do I Cancel Assist Wireless?
To cancel Assist Wireless, you can contact their Retention Department directly at 844-529-9370. It is recommended that you send written notice including the name listed on the account, the Assist Wireless phone number, and identity-related information. If you have any questions, you can call Assist Wireless Customer Service at 1-855-392-7747. It is important to note that canceling your service may result in fees or charges, so it is best to review your account agreement before proceeding.
Conclusion
Assist Wireless is a reliable reseller of Sprint’s and T-Mobile’s mobile broadband internet access networks. They offer affordable mobile phone plans and free government 5G phones for those who are eligible for ACP or Lifeline. Their website and mobile app make it convenient for customers to pay their bills and manage their accounts. Their retention department and customer service team are readily available to address any concerns or issues that customers may have. Assist Wireless is a great option for those in need of affordable mobile phone service.
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