Apple charges are usually for legitimate subscriptions like Apple Music, but what if you don’t recognize what you are being charged for?
Do you see strange charges from apple.com/bill on your bank statement? If you do, it’s usually not a cause for concern. It could indicate a recurring subscription or purchase from Apple for apps, music, movies, and more. If you have a family account, people from your family can also make purchases on your account, resulting in these transactions.
Read on to learn how to figure out what apple.com/bill is charging you for, what to do about it, and how to cancel the subscription, if needed.
Decode “Apple.com/bill” on the Statement
Apple.com/bill usually indicates a charge for an Apple subscription, like Apple Music, pictured here.
The easiest way to find out what Apple billed you for is to sign in to your account at reportaproblem.apple.com.
Once you sign in, you will be able to see all of your recent purchases. You can also see what family members purchased on your account if you have Family Sharing enabled. Open the Apple Account menu and select a family member to see their purchases.
If you want to see more details about a purchase, such as the tax receipt, click on the purchase date next to an item.
Understand Authorizations vs. Final Charges
Note that sometimes, an authorization on your account isn’t always a final charge. For example, sometimes, when signing up for a free trial, a small hold will be put on your card, just to check that your card is active. This hold is usually released later.
An authorization simply holds onto an amount of money, but the charge will remain pending and not confirmed. If the charge does not go through, it will be released back to your account.
Usually, pending authorizations show up as “pending” or “authorized” in your bank statement.
An authorization may also be placed on your card if you sign up for a subscription with a free cancellation period. If you don’t cancel during that period, it will be charged. If you do cancel, the hold will be released back into your account.
Cancel a Subscription
To cancel a subscription from Apple online, go to account.apple.com/account/manage/section/subscriptions. Make sure you are logged in.
You can also cancel a subscription directly from your iPhone. Open the Settings app, tap on your name, and then click on Subscriptions. Click on a subscription and then on Cancel Subscription (you may need to scroll down to see that option).
To cancel on a Mac, open the App Store and click on your name (or sign in if you don’t see your name). Navigate to Account Settings > Subscriptions > Manage. Tap on the subscription and then click on Cancel Subscription.
If you signed up for Apple Music or another Apple subscription on an Android, you may need to go to the Android Play Store, click on your profile picture, and then navigate to Payments & Subscriptions > Subscriptions to manage and cancel your subscription.
When to Escalate to Apple Support
Go to getsupport.apple.com to contact Apple Support about an unknown charge.
If you can’t figure out where an Apple.com/bill charge came from or what it was for, you can always contact Apple Support at getsupport.apple.com.
Before you do so, though, consider that your family member may have made the purchase using your card. Ask your family members if they purchased anything using your account.
If you have two Apple accounts, you may have made the purchase with another Apple account. Sign in to your other account and check your purchase history.
Review and Dispute transactions in Wallet → Apple Card
If you want to dispute unknown transactions on your Apple Card, that’s an entirely different process. An Apple Card, just like any card, can have transactions from various merchants.
If you want to check transactions on your Apple Card, go to the Wallet app on your iPhone and click on the Apple Card. Scroll down to Latest Card Transactions.
If you want to dispute a charge to our Apple Card, whether it was charged by Apple or any other merchant, tap on the transaction and then click on Report an Issue.
Then, follow these steps:
- Click on “I need help from Apple with this transaction.”
- Tap on “Report a Problem to Apple.”
- Sign in to your Apple account.
- Click on “I’d like to” and select “Request a refund.”
- Answer the questions and tap Submit.
- Wait for a response via email.
Optional: Turn Off Apple Cash on Specific Devices
Apple Cash allows you to easily send money to family and friends and use your balance to purchase things via Apple Pay. If your teenagers use your phone or iPad, you may want to turn off Apple Cash to prevent them from sending money. Go to Settings > Apple Wallet & Pay and turn off Apple Cash for that device. You will need to repeat the process on each device.
Conclusion
I hope this guide was helpful!
To summarize, Apple.com/bill charges usually come from purchases, subscriptions, and other payments made via Apple. You can see your purchase history in your Apple account.
On the other hand, if you are using an Apple Card, you can check the Wallet app to see all of your purchases from all merchants and raise a dispute.
