Snapdeal does it again! Delivers second hand handset

January 6, 2015, By S Ranjita

Once again a customer gets cheated by Snapdeal. Last December, we saw that wood pieces were delivered to a Pune based Darshan Kabra instead of i-Phone which he ordered for from Snapdeal.

One more instance took place where a Vim bar along with a brick was delivered to a buyer in place of a Samsung Galaxy smart phone.


TOI reported the case of Gautam Sachdeva; A New Delhi based customer who ordered a LG G2 mobile from Snapdeal on 24th December, 2014 to surprise his dad with a New Year’s gift.

But, what he received from the online store? A second hand phone! His idea of gifting his dad got spoilt entirely.

He stopped the delivery person and called immediately to the Snapdeal Customer Care and asked for the refund.

On January 4, 2015 a Snapdeal Customer Care Executive e-mailed Darshan saying that he needs to take photographs of the product when it was delivered and send it within two days if he wants to claim for the refund. But, however the stuff has not been solved yet. Neither the device got replaced, nor did the customer get the refund.

In his words Darshan stated to TOI that Snapdeal is continuously cheating its customers on daily basis. They don’t have any dedicated inventory system for the delivery work.

The delivery operation is being processed by the third party vendors who keep on exchanging the products and deliver wrong products to the customers.

So, there is no trust at all on Snapdeal products as it is not Snapdeal, it is the local distribution dealers who are finally supplying the products. Whereas, other online market places like Flipkart or Amazon have their own delivery wings.

On this issue, Snapdeal Founder Mr. Kunal Bahl said that, Snapdeal is going to acquire a proper stake in logistics or join the hands with some established company who are specialized into the delivery process.

This process is going to take place very soon and will be completely taken care of by the Founder itself.

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