Photographer Orders Camera from Dell and Winds Up With Wooden Flooring

January 22, 2013, By Sanjeev Ramachandran

When you order a product from a company, you expect the product to be delivered to you without fail, especially after you have paid for it. But things didn’t go well for Jalal.

Jalal is a photographer and he had his eyes set on buying a Canon EOS 5D Mark III and an EF 24-105mm f/4 L lens, after spending six years with a Canon 3D. he went online and ordered his choice of shooter from

But what came to him in a box was very much different from what he was expecting. The Canon package was packed to the top with wood flooring rather than with a shooter and lens.


Jalal ordered the package on so that he could lower the price of units through price matching. He got quite a big shock for his efforts.

At first, he thought it was a shipping mixup. But on closer inspection, he found that what he received was not just wood floorings.

They were floor panels that were cut up in different sizes so as to fit perfectly into a camera box. It looked like someone spent some time and effort in cutting up wooden floor pieces to stuff them inside the box snugly.

Jalal didn’t waste any time in calling Dell customer support, and following a irated conversation, the company agreed to ship him a replacement. And lo! When Jalal received the replacement, it was again filled with wood flooring.

This made Jalal think about thieves in the warehouse and called Dell customer support again. This time they said that their logistics and fraud department would look into it.

After some days, Dell contacted Jalal and said that their investigation team didn’t find anything wrong and that the most they could do for him was to compensate him with a $100 coupon for a future Dell purchase. A Canon EOS 5D Mark III  carries a price tag of $3,499 in Canon’s website, but Jalal didn’t say how much he had payed for his order.

Dell said that Jalal could ask for a shipment again, but they can’t promise he won’t receive wood floorings again. Jalal asked them to cancel his order and vowed that he will never again buy anything from them.


This is an intriguing incident, and if what Dell says is true and their fraud team couldn’t figure out anything wrong, then the possible explanation is that the theft is being committed somewhere along the shipping process, and not at the warehouse.

However, unless Dell clears up the matter, it would probably be good if no one ordered anything expensive from them, at least for a little while.

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