Although the Apple iPhone 4S didn’t become a head turner when it was unveiled sometime ago, it definitely comes with awesome upgrades and cool features. The device did post good sales numbers on Sprint as well as on AT&T. But it appears like Apple has things to worry about.
Sprint iPhone 4S users have been troubled with speed issues and the complaints have started to pile up.
The latest info suggests that the carrier is working with Apple on a possible software fix for slower wireless networking speeds affecting iPhone 4S customers.
As you might already know, the speed issue was discovered earlier by iPhone 4S users. Since then, support discussion threads have been popping up on Sprint’s site. This is an indication that the issue is fairly widespread.
The customers are posting photos of speed tests to show the handset’s slow 3G speeds.
And some have even tested with different handsets and the results suggest that the problem is limited to Apple’s iPhone 4S.
You might remember something similar about the iPhone 4 handset. The device was targeted over networking issues with its new antenna design. The company ended up pushing out a software update.
Available info suggests that Apple might push out a similar software patch to all the Sprint iPhone 4S handsets. The fix might arrive in the form of a carrier settings file that contains access point info for the carriers.
An alleged internal memo appears to be making the rounds to Sprint representatives saying that Apple and Sprint are working together for coming out with a fix for a “confirmed nationwide issue” of slow data rates.
A Sprint Spokesperson has this to say on the matter:
“Overall, iPhone performance on the Sprint network is consistent with our expectations and the rest of our high-end portfolio. Sprint also did bench-marking of Sprint’s iPhone against competitor’s iPhones and the testing showed little to no performance difference. We are seeing a very low return rate for this device but we are watching the reports of speed issues very closely. We do see opportunities to optimize performance, specifically in high network capacity areas. We see this as typical optimization work and do not have any specific area of concern. Sprint is committed to providing the best possible experience for our customers. We are listening to our customers and working closely with our partners at Apple to ensure optimal performance of iPhone devices on our network.”
We will keep you updated as soon as more info arrives. So stay tuned. In the meantime, you can comment about the issue below.