Sprint Playbook Leak Discloses Changes in Premier Program and Return Policy

September 15, 2011, By Sanjeev Ramachandran

Sprint is shifting up some gears and bringing on new lines in their network grounds. This move of Sprint’s was detected from the leak of the carrier’s new Playbook.

While many of the customers enjoyed Sprint’s perks for granted, that is not going to happen anymore as the carrier is making changes in order to stay in the competition with Verizon and AT&T. First of all, they have axed the Sprint Premier program, which offered annual upgrades and other benefits.

If you hold a current membership to the company’s two-tiered VIP program program, you will be hearing from them sometime after September 16th, with all the details. Existing members of the programs can reap benefits like accessory discounts and anniversary gifts until December 31, 2011.

If you are a holder of the Premier Gold upgrade, you can use the upgrade till the December 31, 2012. This is not good news, but what follows next is even grimmer.

Sprint is laying out a new return policy, where the 30-day period of satisfaction is getting cut down to a mere 16 days. The scaling down is amidst all the other rules like having the a restocking fee for returning a device and not getting your activation fee back unless the cancellation is done within three days.

The new return policy is something similar to the one that Verizon had made earlier this year. Not to let the customer hopes down, Sprint has also included a slice of good news.

Starting from October 2nd, the “New for You” program will see a time cut of two months, thus allowing customers to upgrade to a new device 20 months into a two-year contract, instead of the current 22-month period.

Well, all that sure puts a lot of customers down, but as they say, its business in the end, and you got to stay alive to race. But all may not be lost, for Sprint has promised some goodies for next month.

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