Getting Help for Your Apple Device

May 20, 2011, By Christian Cawley

Whatever type of computer you use, problems are always going to occur. While Mac and iOS users might get a lower incidence of issues that they cannot resolve on the spot, there will remain a few matters that require third party assistance.

But where will you find it?

While Device Mag attempts to cover all known issues an provide guides on using the most up to date hardware, there is a limit to the volume of troubleshooting and how-to guides that we can provide. As such you might find that you need to look elsewhere.

While typing your problem into Google is one way around this, you can end up with countless results and have difficulty in choosing the right answer! This is a result of the web being full of useful how-to articles and troubleshooting websites, and while this plethora of answers might seem like a good thing you might find that quite a bit of reading is required.

If you’re desperate for answers, however, we have a few tips here for you to find the answers to any problems you don’t find by searching at the top of the page…

Get help for your Mac

Get in Touch with Apple

It should come as no surprise that any issues you might have with your Mac, or iOS device could end up being dealt with by Apple themselves.

Of course, this can prove costly so you should find out first whether or not you are entitled to free support.  To do this, go to, log in and look for your Apple device. If it isn’t listed you can register it, and by clicking the arrow next to the device you will see what options you have.

Checking Your Apple Logs

The first thing that you should be checking on your Mac following any software issues or system crashes is the system logs.

These can be found via Applications > Utilities > Console. Open Library > Logs > CrashReporter for events that might have occurred recently and information on what crashed, what was happening at the moment of the crash and the events leading up to the event.

You might find the information displayed impenetrable, but someone on a forum might be able to decipher it.

Forums and Twitter

As useful as Google is at finding fixes to errors from across the web, the sheer volume of search engine results necessitates a different approach.

The first you should consider is focussing on a specific online location, such as (although the large Apple mega site communities are just as good) and signing up and posting a question (after using the search tool).

More and more, however, Twitter is becoming a great tool for communicating with large companies. Whether the problem is with your Apple or a related app, posting the question on Twitter with a suitable hashtag or addressing the manufacturer of the device in question directly is a good idea. Many companies have a presence on the social networking tool, so your question shouldn’t go unanswered.

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