Intel Investigating Sale of Fake i7 Chipsets on NewEgg

March 9, 2010, By Radimir Bobev

According to Intel, there’s been at least one fake version of a Core i7-920 CPU which has managed to find a way onto the US market. The company is now launching an investigation aimed at finding out how many more counterfeit chips there are on the market.

Last week, a report by hardware website HardOCP stated that one of the members at their orums has received a fake processor sold by Newegg, which is a highly reputed online merchant who deals with computer components.

In his package, the customer received a fake processor alongside a plastic mold of a heat sink and fan. Furthermore, the manual was completely blank, and there were typos on the box – “socket” has been misspelled as “sochet”, for example.

Newegg immediately shipped a real processor to the customer upon hearing of the incident, but the media has been unable to reach them for a comment.

Intel stated that there might be more such chips in circulation on the market right now, and are urging anyone who’s been a victim of such a sale to request a replacement from the store that sold it – and contact the authorities in case they refuse to cooperate.

Meanwhile NewEgg have made an official statement:

“Newegg is currently conducting a thorough investigation surrounding recent shipments of questionable Intel Core i7-920 CPUs purchased from information we received from our supplier, IPEX, stated that they had mistakenly shipped us “demo units.” We have since come to discover the CPUs were counterfeit and are terminating our relationship with this supplier. Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7-920 CPUs in question.

Newegg’s top priority is to proactively reach out to all customers who may have been affected to ensure their absolute satisfaction. We have already sent out a number of replacement units and are doing everything in our power to resolve the matter promptly and with the least amount of inconvenience to our customers.

We have always taken pride in providing an exceptional experience for each customer, and we apologize for any inconvenience to our valued customers. We take matters like this extremely seriously, and are working in close cooperation with Intel and the appropriate law enforcement authorities to thoroughly investigate this incident.”

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