Cyber Monday deals, customer service solutions log on to Twitter, Facebook

Social media is proving to the best ever platform for retailers to tap the Cyber Monday shoppers. Close on the heels of the Black Friday mania, top of the line retailers, such as Best Buy, Wal-Mart, Sears, Kmart, Toys R Us and many more are deploying Twitter and Facebook to make big gains during the Cyber Monday shopping hours.

With Cyber Monday promising a slew of enchanting deals, the retailers are using the social networks as counters where they can provide customer service solutions too. Look at what Sears, KMart, Walmart and Toys R Us are doing. Shoppers can just log on to Twitter and Facebook to zero in on their Cyber Monday deals. The retailers are also doling out Cyber Monday special coupons on their Facebook pages.

While Twitter is being utilized by Best Buy to tell shoppers about the bargains lined up. In addition, the customer service solutions are getting to be this Cyber Monday’s specialty. So in case you have a query, just type in what you want to ask in just 140 characters and you get your answers ready as Tweets.

Never before has Twitter been so useful for retailers, it seems. Sales solutions, customer service and FAQs – you name it and the retailers are there on Twitter with sweet tweet answers. If Black Friday was a beginning, Cyber Monday is making social media an ultimate shopping guide. It has been found that close to 47 per cent of retailers are increasing their use of social media this shopping season. In line with use, pages on twitter and Facebook are spruced up by the retailers.

Besides, the fan pages of the retailers are already starting to share special codes and deals to Facebook fans. Best Buy, Sears, Macy’s and Toys R Us – all favorite retailers you have listed are there on Facebook with fan sites and more. Tweet shopping till you drop is also the shopping mantra. What more do you expect this Cyber Monday.

(Via Huliq)

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